Wednesday, 17 June 2020

Domestic Abuse in Derbyshire

During lockdown the police have unfortunately seen a rise in Domestic Abuse calls, however support is still available for anyone suffering from Domestic Abuse in Derbyshire. Derbyshire Domestic Abuse Services are operating and you can contact them by telephone, email, text or chat online via their website: 
TEL: 08000 198 668 and you'll get help from someone close by.
If it's an emergency, call 999.
You can also email the support line giving a number you can be contacted safely at

If you're deaf or hearing impaired, or unable to phone,
text the Derbyshire Domestic Abuse Support Line tel: 07534 617252.
Emergency SMS - text: 999.
For the National Domestic Violence 24-hour help line tel: 0808 2000 247.


Silent Solution

If you ring 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call. Tel: 999 and if it's not safe to respond to the BT operator when they ask what service you want, stay connected. If the operator hears any suspicious noise you'll be transferred to the police.
If nothing is heard you may be asked to press 55 - this will connect you to a police call handler. Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance. This system means that the police can respond to genuine emergencies when people are in danger and accidental or hoax 999 calls do not distract them.
Accidental 999 calls from a landline are less likely so if you tel: 999 from a landline but are unable to speak you will be connected without being asked to enter 55.